Gala Casino Privacy Policy

At Gala Casino, we respect your privacy and are committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and safeguard your information when you visit our website, use our Gala app, or play through Gala Casino login on desktop, mobile or tablet. By registering an account and using our services, you agree to the practices described below.

Who We Are

Gala Casino is operated by LC International Limited, part of the Entain group, licensed and regulated by the UK Gambling Commission. We are the data controller responsible for your personal information whenever you play Gala Bingo, Gala Spins, Gala Casino or any related brand within our network. If you have questions about how we handle your data, you can contact our support team at support@galabingo.com.

Information We Collect

When you complete gala register, make a deposit, or request a gala withdrawal, we collect several categories of information to verify your identity and provide our services responsibly.

• We collect registration details such as your name, date of birth, address, email and phone number when you sign up through gala login or gala bingo login.
• We gather payment information linked to your gala deposit and gala withdrawal transactions, including card details, PayPal, Skrill, NETELLER or paysafecard account references.
• We record your gaming activity, including bets placed on gala slots, bingo rooms, live casino games, and participation in promotions such as gala bonus or gala free spins offers.
• We track technical data, including your IP address, device type, browser information and login timestamps whenever you access gala casino login or the gala casino app.
• We may collect communications you send us through live chat, email, or social media channels such as Facebook, Instagram, YouTube or X.

How We Use Your Data

Our Gala Casino platform processes your personal data for several legitimate purposes. We use your information to open and manage your account, verify your identity under anti-money laundering rules, process gala deposit and withdrawal requests, and deliver the gaming experience you expect from online bingo gala and gala casino bonus features. We also use your data to communicate with you about promotions, including gala bonus code and gala promo code offers, provided you have not opted out of marketing communications.

Here at Gala, we analyse gameplay patterns to support responsible gambling tools, detect fraud, and comply with regulatory reporting obligations to the UK Gambling Commission. We may also use your data to personalise content, such as recommending gala live casino tables or notifying you about new gala slots releases.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of a contract when you use gala casino login to access our services.
• Compliance with legal obligations imposed by gambling and financial regulators.
• Our legitimate interests in preventing fraud and improving our services.
• Your consent, for example when you opt in to receive marketing about gala bonus or gala casino no deposit bonus promotions.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate Gala Casino, including payment processors (Visa, Mastercard, PayPal, Skrill, NETELLER), identity verification providers, regulatory bodies, and companies within the Entain group that support shared services such as the Entain Bingo Network promotions. Our Gala Casino team ensures that any third party processing your data is bound by strict confidentiality and security obligations.

We may also disclose information where required by law, to law enforcement agencies, or to protect our rights, property, or the safety of our players. If you access gala casino app features linked to live game providers like Evolution or Playtech, limited data may be shared with these providers to facilitate gameplay.

Cookies and Tracking Technologies

Our website and gala app use cookies and similar technologies to remember your preferences, keep you signed in after gala login, and understand how you interact with gala bingo online and gala slots. For full details on the types of cookies we use and how to manage your preferences, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards to comply with legal, regulatory and accounting requirements. Transaction records related to gala deposit and gala withdrawal activity are typically kept for several years as required by UK gambling and financial regulations. Once retention periods expire, we securely delete or anonymise your information.

Your Rights

As a player at Gala Casino, you have a number of rights regarding your personal data. We are committed to honouring these rights promptly and transparently.

• You can request access to the personal data we hold about you.
• You can ask us to correct any inaccurate information linked to your gala register details.
• You can request erasure of your data, subject to our legal retention obligations.
• You can object to or restrict certain processing activities, including marketing communications about gala bonus code offers.
• You can request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@galabingo.com or through our 24/7 live chat. We aim to respond to all requests within the timeframes required by applicable data protection law.

Data Security

We use industry-standard encryption and security protocols to protect your personal and financial information. Whenever you make a gala deposit or request a gala withdrawal, your payment details are processed through secure, PCI-compliant channels. We at Gala continuously review our systems to guard against unauthorised access, loss, or misuse of your data.

International Data Transfers

As part of the Entain group, some of your data may be processed outside the United Kingdom or the Republic of Ireland. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain the same level of protection required under UK data protection law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you, and the updated policy will always be available on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, how we handle your personal data, or your rights as a player, please reach out to our dedicated support team via live chat, available 24/7, or by email at support@galabingo.com. Our help and contact centre is also available for additional guidance on data protection matters.